- Time of arrival
Your booking duration starts at the time it has been confirmed for, rather than the time of arrival. As demand is so high, we are unable to hold the table for longer than 15 minutes, so we recommend you arrive as promptly as possible
- Booking your Tickets – fees and what’s included
On days when the band is on all the time, you can choose between Stage Seating tickets, and Snug Seating tickets. Stage Seating is £15 per person, and includes a welcome aperitif. Snug Seating is £10 per person and also includes a welcome aperitif. Stage Seating has a clear view of the band, Snug Seating is still a great place to sit but does not include band visibility. Fees are none-refundable, but can be moved to another date at our discretion. On arrival at venue, you will be given a ticket.
- Cancellations and no shows
We understand that circumstances may change and you may be unable to attend your booking. That’s not a problem, just let us know in advance and we can move your booking to another date of your choosing (subject to availability). We need more than 24 hours notice to do this. All tickets are none refundable. If you wish to change your booking, please reply to the original booking confirmation you have received.
- What if the venue is closed due to Covid Tier regulations?
In instances where we have hoped to be open, but have been forced to close due to Government regulations, all bookings will be contacted, and we will move the bookings to a date once we reopen.
- Group Sizes
We are currently operating in line with government guidance and can only allow parties of up to 6 guests to book. All groups must be from either the same household or from within an organised support bubble. We also ask that all groups of five people or more are mixed male and female. For more information on our Covid secure measures, please visit our Safety Guide
- Multiple Bookings from the same party
In line with our Group Size policy, we are unable to take multiple bookings from the same group for the same time, and we will contact you in advance to amend or cancel your booking should this happen. We have made changes to our operation to ensure we are Covid-19 safe, and unfortunately multiple groups from the same party interferes with some of these measures.
- Table Durations
Our online booking system will offer you the durations available for your party dependant on group size with a standard maximum duration of 2 hours. If you know you would like the table for a longer period, or for the full duration of the evening, we may be able to accommodate this by allotting you a minimum spend. Please email firstname.lastname@example.org for more information or to discuss your requirements
- Special Requests
We always consider specific customer requests but cannot guarantee we will be able to accommodate them